Privacy Policy

1. Introduction

Welcome to SVL Homestay. We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website and tell you about your privacy rights.

2. The Data We Collect

We may collect, use, store, and transfer different kinds of personal data about you which we have grouped together as follows:

• Identity Data includes first name, last name, and title.
• Contact Data includes email address and telephone numbers.
• Transaction Data includes details about payments from you and other details of bookings you have made with us.

3. How We Use Your Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• Where we need to perform the contract we are about to enter into or have entered into with you (e.g., confirming a booking).
• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
• Where we need to comply with a legal obligation.

4. Disclosures of Your Personal Data

We may share your personal data with external third parties for the purposes set out above:

• Razorpay: To process secure payments. We do not store your credit card information directly on our servers.
• Resend: To send transactional emails such as booking confirmations.

5. Cookies and Tracking

Our website uses strictly necessary cookies to manage your session and process payments through Razorpay. We do not use third-party tracking or analytics cookies (such as Google Analytics or Meta Pixels) to track your behavior across other sites.

6. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed.

7. Data Deletion and Your Rights

Under the Digital Personal Data Protection (DPDP) Act, 2023, you have the right to request the correction or deletion of your personal data. If you wish to have your personal data permanently removed from our systems, please submit a deletion request via email using the contact details below. We will process your request and securely delete your data within 30 days of receiving your email, provided it is not required for legal or regulatory compliance.